Frequently Asked Questions About Bolin Services

What areas does Bolin Services serve in Missouri?
Bolin Services proudly serves St. Louis, St. Charles County, and surrounding Missouri communities. Our coverage includes major highways, urban roadways, and rural areas throughout Eastern Missouri. Long-distance and specialty towing services may be available upon request.

Are you available 24/7?
Yes. Bolin Services tow trucks of all sizes operate 24 hours a day, 7 days a week, including nights, weekends, and holidays. Emergencies don’t follow a schedule, and neither do we.
Our impound and storage lots, however, are not 24/7.  We do have multiple locations with impound and storage lots.  Please call to determine which lot your vehicle is located at and what the hours are for that location.

How fast can a tow truck arrive?
Response times vary based on location, traffic conditions, weather, and the type of service needed. For most calls within our Missouri service area, we strive to dispatch the closest appropriate truck as quickly as possible, whether it’s light-duty, heavy-duty, or specialized recovery equipment.

What information should I have when I call for a tow?
To help us respond quickly, please be ready to provide:
Your exact location
Vehicle type and size
The issue (breakdown, accident, stuck, etc.)
Any safety concerns or special circumstances

Light-Duty Towing & Roadside Assistance

What types of light-duty vehicles do you tow?
We tow most passenger vehicles, including:
Cars
SUVs
Pickup trucks
Motorcycles
Small vans
All light-duty towing is performed using modern equipment designed to prevent vehicle damage.

Do you offer roadside assistance in Missouri?
Yes. Our roadside assistance services include:
Jump starts
Flat tire changes
Lockouts
Minor winch-outs
These services are available throughout our Missouri service area.

Medium-Duty Towing Services

What is considered medium-duty towing?
Medium-duty towing typically includes:
Box trucks
Delivery vehicles
Utility trucks
RVs and motorhomes
Small buses
Bolin Services has the proper trucks and trained operators to safely tow medium-duty vehicles throughout Missouri.

Can you tow RVs and motorhomes?
Yes. We provide towing and recovery services for RVs, motorhomes, and recreational vehicles, including roadside breakdowns and accident recovery.

Heavy-Duty Towing & Recovery

Do you provide heavy-duty towing in Missouri?
Absolutely. Heavy-duty towing and recovery is a core service at Bolin Services. We handle:
Tractor-trailers
Semi-trucks
Dump trucks
Buses
Large commercial vehicles
Our operators are trained to manage complex recoveries safely and efficiently.

Do you have rotator trucks?
Yes. Bolin Services operates rotator trucks for complex and high-risk recovery situations. Rotators allow for safer uprighting, controlled lifting, and recovery in tight or dangerous environments such as highways, embankments, and accident scenes.

Can you handle accidents and rollovers?
Yes. We specialize in accident recovery and rollover response for both commercial and passenger vehicles. Our team works closely with law enforcement and emergency responders to clear scenes safely and efficiently.

Can you tow loaded tractor-trailers?
Yes. We can tow loaded tractor-trailers, depending on weight, configuration, and recovery conditions. In some cases, load shifts or transfers may be required to ensure safety and compliance.

Equipment & Specialty Hauling

Do you offer equipment hauling services?
Yes. Bolin Services provides equipment hauling and transport throughout Missouri for items such as:
Construction equipment
Forklifts
Skid steers
Scissor lifts
Industrial machinery

Is your equipment hauling insured?
Yes. All equipment hauling is performed by licensed, insured professionals using properly rated trucks and securement methods.

Commercial, Fleet & Law Enforcement Services

Do you work with law enforcement agencies?
Yes. Bolin Services regularly works with local police departments, highway patrol, and emergency services throughout Missouri for accident response, vehicle recovery, and roadway clearance.

Do you offer fleet towing services?
Yes. We provide fleet and commercial towing services, including priority response options and commercial billing for businesses operating in Missouri.

Pricing, Insurance & Payment

How much does towing cost?
Towing costs vary based on:
Vehicle size and weight
Distance
Type of service required
Scene complexity
Because no two situations are the same, especially with heavy-duty recoveries, pricing is determined on a case-by-case basis. Estimates are provided when possible.

Do you accept insurance or roadside assistance programs?
Yes. We work with many insurance companies and roadside assistance providers. Our dispatch team can help verify coverage when you call.

What payment methods do you accept?
We accept most major credit and debit cards, as well as other payment options , like Apple Pay & Google Pay, depending on service type. Commercial accounts are available for qualified customers.

*ALL impounded vehicles will require cash payment.

Vehicle Storage & Release

Do you offer vehicle storage?
Yes. Bolin Services offers secure vehicle storage for towed, recovered, and impounded vehicles. We do NOT offer private storage.

How do I retrieve my vehicle?
To retrieve your vehicle, you will need:
A valid photo ID
Proof of ownership or authorization
Cash payment of any applicable fees
*Our team will provide release instructions when your vehicle is towed.  Please call our impound specialist at 314-831-8800 to determine what specifically is needed in your situation and which of our impound lots your vehicle is located at. 

Our impound lot hours are as follows:
All lots: Monday–Friday, 8:00 a.m.– 4:30 p.m.
Bolin Services, Cardinal Towing & A2B Towing Lots: Saturdays 8:00 a.m.–11:30 a.m.
Our Westwood location, Crash City, and Hoods Towing: By appointment only on Saturdays 8am – 12 pm.
Cardinal Towing & A2B Towing Lots: By appointment only on Sundays 8 am -12 pm.

CASH PAYMENT NEEDED FOR ALL VEHICLES IN THE IMPOUND LOTS

Can someone else pick up my vehicle?
Yes, with proper written authorization, documentation and valid identification.

Do you operate during bad weather?
Yes. We regularly operate during severe Missouri weather, including snow, ice, storms, and flooding conditions. Safety is always our top priority.

Will towing damage my vehicle?
Our operators are trained to use proper towing and recovery techniques to minimize the risk of damage. The correct truck and equipment are dispatched for each job.

Experience & Trust

Are your drivers trained and certified?
Yes. Our operators receive ongoing training in towing operations, recovery techniques, safety procedures, and equipment operation. We proudly partner with the American Towing & Recovery Institute (ATRI) and maintain WreckMaster certifications, along with advanced training through Miller Industries, including rotator and specialized recovery instruction. This commitment to education ensures our team operates to the highest safety and performance standards on every call.

What sets Bolin Services apart?
Bolin Services stands apart through:
Advanced recovery equipment
Light-, medium-, and heavy-duty expertise
Equipment hauling capabilities
Professional, trained operators
Strong relationships with law enforcement and commercial clients
A commitment to safety and service across Missouri